Upgrading the Property Management Systems In Palomar Hotel Free Essay Example, 1500 words

The property management system at Palomar Hotel is ineffective in handling customer dissatisfactions. Property management system is supposed to improve that the speed of housekeeping services. Through the integration of HotSOS system into the housekeeping sector of the hotel, customer requests are easily identified and channeled to the right person to handle them instantly, and it improves the level of communication from the customer to the management and the staff responsible for the action (HotSOS, n.d). HotSOS provides the customers with an ease of raising issues directly to a team leader that follows up after a given time interval to ensure that the requests are delivered. Through the application of this system, minimizes the level of communication breakdown within the team leading to easy communication that the team can control using their mobile devices. The rapid nature of the system avoids phone calls that may take time to reach the message to the personnel hence causing del ays in the housekeeping aspect. The centralization of customer communication creates an effective way for easy follow up of customer requests. The signaling of the device will ensure the customer request is received earlier and dealt with avoiding the customer from calling many times before their requests are met. C-Part C must be modified. We will write a custom essay sample on Upgrading the Property Management Systems In Palomar Hotel or any topic specifically for you Only $17.96 $11.86/pageorder now Please break them into two paragraphs. Additional training enables the employees to provide better services through the different skills imparted to them. Through additional training, the customers receive better housekeeping services that enable them to achieve satisfaction in the services offered at Palomar hotel that enables their continued appreciation and revisits to the hotel. Through this, the customers tend to develop loyalty through which they have Palomar Hotel as their first choice whenever they need the hotel services. The employees understand their responsibilities better and learn how to play their roles effectively.